Booking Conditions

Reservation Policy

All bookings are to be secured with a $500 deposit. This deposit is to be made no later than 48hours after booking.
Deposits can be made via Credit Card (Mastercard or Visa) or direct debit into our Auckland ASB account:  HR Tatuava 12-3028-0596647-50

Balance payments are to be made either 7 days before your arrival  or by CASH on arrival.


Cancellation Policy

7 days after booking - 100% Refund
30 days prior to arrival - 50% Refund
Within 30days before arrival - No Refund
Cancellations made after arrival - No Refund 


Flight Information

Flight details are required for all booking confirmations. IMPORTANT - Please provide all dates and times local to the Cook Islands to avoid confusion with arrival and departure dates and times.
If you are unsure, please check with your local information centres for the correct time zone differences for the Pacific Islands / Cook Islands. 


Check In / Check Out

Check In - 12noon
Check Out - 10am


Early In / Late Out

Early Check In - Rate of 1 day rental
Late Check Out - Rate of 1 day rental  


Airport Transfers

0 - 5yrs = Free Transfers
6 - 12yrs = $7.50pp (one way) $15.00 (return)
13yrs and Over = $15.00pp (one way) $30.00 (return)
We recommend that if this is your first time here with us to the Cook Islands that you utilize our transfer services to ensure you arrive to your room safely and without problems. 
 

Accommodation Rates

Discounts are given after a 3 week stay on certain homes. For long term tenants (4-6 weeks +) please enquire via E-mail - please contact us for more details

 
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